Privacy Policy

Last Updated: March 15, 2025

At Nexaton Pro, we handle your personal information with the seriousness it deserves. This policy explains what we collect, why we collect it, and what choices you have. We operate under Canadian privacy laws, specifically the Personal Information Protection and Electronic Documents Act (PIPEDA), and we're committed to transparency about our practices.

1 Information We Collect

When you interact with Nexaton Pro, we collect several types of information. Some you provide directly, while other data comes from how you use our platform.

A

Account Information

Your name, email address, phone number, and mailing address at 1745 Leighton Rd, Victoria, BC V8R 6R6, Canada. We need this to create your account and communicate with you about our investment education programs.

B

Learning Progress Data

We track which courses you've accessed, your completion rates, quiz scores, and time spent on different modules. This helps us understand what works and where students might need additional support.

C

Payment Information

When you purchase a course, we collect billing details. However, actual credit card numbers are processed through our payment provider and never stored on our servers.

D

Technical Data

Your IP address, browser type, device information, and how you navigate through our site. This is standard stuff that helps us fix bugs and improve the user experience.

2 How We Use Your Information

We're not in the business of selling data. Everything we collect serves a specific purpose related to providing quality investment education.

  • Delivering course content and tracking your progress through our learning programs
  • Sending you updates about new courses, schedule changes, or important announcements
  • Processing payments and maintaining accurate billing records
  • Responding to your questions when you contact us at help@nexatonpro.vip or +16132982663
  • Analyzing platform usage to identify technical issues and improve functionality
  • Customizing your learning experience based on your progress and interests
  • Complying with legal obligations under Canadian financial education regulations

We occasionally send marketing emails about new courses or features, but you can opt out anytime. Educational updates about courses you're enrolled in will continue since those are essential communications.

3 Your Privacy Rights

Canadian privacy law gives you substantial control over your personal information. Here's what you can do:

Access Your Data

Request a complete copy of all personal information we hold about you. We'll provide this within 30 days.

Correct Inaccuracies

If something's wrong in your profile or records, you can update it yourself or ask us to make the correction.

Delete Your Account

Request complete deletion of your account and associated data, subject to legal retention requirements.

Withdraw Consent

Change your mind about marketing communications or optional data collection at any time.

Data Portability

Receive your learning data in a format you can transfer to another educational platform if you choose.

File a Complaint

Contact the Office of the Privacy Commissioner of Canada if you believe we've mishandled your information.

To exercise any of these rights, email us at help@nexatonpro.vip with "Privacy Request" in the subject line. We'll verify your identity and respond within the timeframes required by PIPEDA.

4 Data Security Measures

Security isn't just a checkbox for us. We've implemented multiple layers of protection because educational data matters.

"All data transmissions use TLS 1.3 encryption. Our servers are located in Canadian data centers with 24/7 monitoring, and we conduct quarterly security audits to identify vulnerabilities before they become problems."

Darcy Pemberton, Infrastructure Security Lead

We restrict employee access to personal data based on job requirements. Only team members who genuinely need access to provide support or maintain systems can view your information, and every access is logged.

That said, no system is perfectly secure. While we do everything reasonable to protect your data, internet-based services always carry some inherent risk. We'll notify you promptly if we ever detect a breach affecting your information.

5 Sharing and Third Parties

We don't sell your data to anyone. Period. But we do work with certain service providers who help us operate the platform:

  • Payment processors who handle transactions securely and maintain PCI compliance
  • Email service providers who deliver course updates and communications
  • Cloud hosting providers who store our data in Canadian facilities
  • Analytics services that help us understand platform usage patterns
  • Customer support tools that let us respond to your inquiries efficiently

These companies are bound by contracts that limit how they can use your information. They're only allowed to process data as necessary to provide their specific service to us.

We might also share information if legally required by Canadian courts or law enforcement, but we'll push back against overly broad requests and notify you when legally permitted to do so.

6 Data Retention Periods

We don't keep your data forever. Different types of information have different retention schedules based on legal requirements and practical necessity:

1

Active Account Data

Maintained as long as your account remains active. If you stop using Nexaton Pro for 3 years without closing your account, we'll reach out before deleting inactive accounts.

2

Financial Records

Kept for 7 years after your last transaction to comply with Canadian tax and accounting regulations.

3

Support Communications

Retained for 2 years to help resolve ongoing issues and improve our service quality.

4

Marketing Preferences

Kept indefinitely if you've opted out, so we don't accidentally contact you again after you've said no.

When data reaches the end of its retention period, we securely delete it from our systems. Backups are overwritten within 90 days of deletion.

7 Cookies and Tracking

Like most websites, we use cookies and similar technologies. Some are essential for the site to work at all, while others help us understand how people use the platform.

Essential cookies remember your login status and course progress. Without these, you'd have to re-authenticate every time you clicked a link, which would be frustrating.

Analytics cookies help us see which features get used most and where students encounter difficulties. We use this to prioritize improvements and fix confusing interface elements.

Your browser settings let you block or delete cookies, though some site features might not work properly if you do. We don't use cookies to track you across other websites or build advertising profiles.

8 Children's Privacy

Nexaton Pro's investment education courses are designed for adults. We don't knowingly collect information from anyone under 16 years old.

If you're a parent and discover your child has created an account, contact us immediately at help@nexatonpro.vip. We'll delete the account and associated data promptly.

For students aged 16-18 in Canada, we recommend parental involvement in financial education decisions, though we don't require parental consent at the provincial level.

9 International Data Transfers

We primarily store data in Canadian facilities. However, some of our service providers operate globally, which might mean your information occasionally gets processed outside Canada.

When this happens, we ensure these companies provide adequate protection through contractual safeguards. Any provider handling Canadian user data must meet PIPEDA-equivalent standards.

If you access Nexaton Pro while traveling internationally, your data might be transmitted through foreign servers temporarily, though it returns to Canadian storage.

10 Policy Changes and Updates

Privacy practices change as technology and regulations develop. When we update this policy, we'll post the new version here with a revised date at the top.

For minor changes like clarifying existing practices, we'll simply update the document. For significant changes that affect how we handle your data, we'll email you at least 30 days before the new policy takes effect.

Continuing to use Nexaton Pro after policy changes means you accept the updated terms. If you disagree with changes, you can close your account before they take effect.

Questions About Your Privacy?

We're here to help. Reach out with any concerns or requests regarding your personal information.

We typically respond to privacy inquiries within 2 business days.